SERVICE DELIVERY MANAGER with Application Managed Services Background

Location:	Wellington, New Zealand
Job Type:	Permanent
Posted:	10th Jul 2008
Closing Date:	7th Aug 2008
Posted By:	De Winter International
Details:
SERVICE DELIVERY MANAGER with Application Managed Services Background Problem Management Professional who can deliver required. Step into a role with more autonomy where you can define the processes. - Vendor or outsourced provider background - Proven project manager who is comfortable taking the lead in defining processes - Delivery Manager who strives for customer service excellence and embraces best practice This is a one-off opportunity make your mark in a new role and to add value to our client's business by managing the support operations. To succeed in this role, you will require: - Strong application support background - Domain/Product knowledge eg ERP, CRM and other applications ideally - Customer delivery approach - Recent work experience with vendor or services provider - Experience in management roles in large complex environments - Project Manager who can lead cross functional teams - Delivery Manager who can execute - ITIL Certified - not essential - Change manager who can manage the transition - Clear understanding of acceptance criteria - Passion for adopting best practice and experience setting standards - Ability to take the initiative and offer thought leadership - Good presentation skills backed by practical experience - Pre-Sales experience ideally - Creativity in packaging bundles of service offerings - Ability to articulate our client's value proposition and leverage business opportunities If you get a buzz out of reducing the number of incidents by anticipating our client's problems and being proactive in providing solutions, and you can evidence the above experience by your achievements, we request that you send your CV without delay. (Ref: RJ15454) We welcome applications from overseas candidates and we will assist you with preparing to lodge your visa application if you gain a job offer through De Winter. De Winter International Limited is a foundation member of ITCRA (IT Contract & Recruitment Association) plus a member of the RCSA (Recruitment Consulting Services Association). Our consultants agree to accept every confidence entrusted to them and are committed to a stringent code of conduct, trained in contractor administration and quality candidate selection. For confidence in a professional, confidential and ethical service, choose a member of ITCRA & RCSA.

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