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Customer Service Field Manager (Logistics)

Location:	New Zealand
Job Type:	Permanent
Posted:	8th Sep 2009
Closing Date:	6th Oct 2009
Posted By:	Aviation Recruiting, Inc
Details:
Customer Service Field Manager (Logistics) POSITION LOCATED IN AFGHANISTAN. USA Interviews Sept 18-20th. Responsibility of Staff: Responsible to: Customer Service Manager Directly: •N/A Indirectly: •N/A Main Liaison: Internal: •Customer Service •Manager/Administrator •Transport Manager •Warehouse Manager •Customer Service Rep External: •Customers Prime Objective: •To maintain the best quality of Customer Service in a progressively fast-paced organization where interpersonal skills and professionalism is priority. Key Tasks: •Accurately and effectively report and document any discrepancies upon shipment of deliveries. •Ensure all customer requests for credit for Class 1 Subsistence are investigated and authorized by Depot General Manager and Customer Service Manager •Responsible for the timely processing and retrieval of invoices coming from Customer •To resolve Customer issues in a professional manner, ensuring that a high level of customer service is achieved. •Develop and establishes strong working relationship with the Customer to facilitate a better understanding of Customers needs •Collaborates with the Customer to identify potential candidate items for long-term strategic support initiatives. •Serve as a liaison for Customer and Company to ensure that demand data, deliveries and orders are accurate and executed with the utmost satisfaction •To ensure that extensive communication channels exist and are upheld between Customers and the Company.Closely monitor operator errors and take appropriate remedial action. •Ensure all administration documentation is completed and processed accurately and effectively. •Provide support and guidance to all team members. •Experience in high pressure situations and field operations •Assist and handle other Customer Service duties if necessary. Essential Skills and Qualifications: Essential: •Ability to work on own initiative with minimum supervision. •Strong numerical, analytical and critical thinking skills with ability to prioritize high pressured workloads while maintaining both professionalism and interpersonal skills. •Excellent oral, written, technical and tactical skills in English in the language. •Proficient in the use of Microsoft Office Desirable: •Customer Service experience •Knowledge in Food Service and Class 1 Subsistence distribution •Experience with computerized ordering and inventory system.

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