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Operations Manager (Catering)

Location:	New Zealand
Job Type:	Permanent
Posted:	8th Sep 2009
Closing Date:	6th Oct 2009
Posted By:	Aviation Recruiting, Inc
Details:
Operations Manager (Catering) POSITION LOCATED IN AFGHANISTAN. USA Interviews Sept. 15-20th. Responsibility for Staff: Responsible to: General Manager Directly: •Order Management, Customer Service, Finance, Client Indirectly: •N/A Main Liaison: Internal: •DGM, General Manager and all other Managers External: •Client, Local suppliers and Contractors. Prime Objective: •Manage various multi-service operations in such a manner that customer satisfaction, good company image, high staff morale and budgeted profit margins are achieved, in line with strategic and operating plans, procedures and forecasts, ensuring continual growth. Duties and Responsibilities: Standards: •Plan, direct, supervise and control operations to ensure: •A high level of customer satisfaction through quality services. •Utilizing the resources at his disposal in an effective way. •Plan, manage and maintain high level of employees' morale. •Training of personnel. •Control products costs and operate within the set targets. •Liaise with clients regularly to receive feedback on the services provided for continual improvement. •Keep the senior management informed about major operational issues and developments. •Take necessary decisions within authority as and when necessary to ensure the smooth running of the operations. •Visit operations regularly to ensure that operational controls and procedures are in place. •Suggest improvements and instruct actions. •Hold periodical meetings with key personnel on or off the locations to review operational requirements, achievements and improvements. •Monitor location staffing level closely. •Prepare vacation, succession and replacement plan for key personnel in consultation with HRD Manager. •Submit quarterly staff needs forecast to HRD. •Receive staff training needs from locations and initiate training process in coordination with HRD. •Monitor and supervise on-the-job training process on location as per training guidelines and procedures. •Ensure that document related to staff movements and payroll such as monthly time sheet, and transfer forms are received from locations with proper supporting on time for payroll processing. •Control these documents for accuracy. •Consult and seek approval from senior manager for any non-contractual request from client involving extra cost. •Constantly accumulate and preserve all operational data in electronic form in a logical and systematic manner for instant retrieval and use as a management tool. •Assist the Commercial Manager in getting business leads from the field. •Provide necessary information and assistance during the processing of tenders. •Liaise with the Purchasing Manager on issues related to deliveries of goods to locations. •Discuss current and forecasted market trends and challenges affecting our business and plan actions accordingly. •Liaise with HR Department for all issues related to staff such as staff needs and planning, recruitment, training, career development, pay and benefits, staff appraisal, award schemes, increment and promotions, staff movements, medical problems, labour disputes, warnings, vacation, resignation/ termination, exit formalities, etc. •Liaise with Finance Manager for all issues related to the control of stocks and inventories, payroll, budget, feedback on operational results, etc. •Ensure regular inventories of company's assets and client supplied equipments are taken and proper records are maintained. Study overall activities and prepare a brief incorporating: •Re-structuring where necessary. •Operational recommendations. •Design of control systems. •Employment on temporary basis at operational level when required, with consent of HRD. •Be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company. •Ensure that all financial targets are being achieved. Review and analyze monthly results, highlight problem areas and take appropriate actions to rectify poor performance. •Perform other duties and carry special assignments within the scope of the job as per the instruction of General Manager / Project Manager. People: •Develop and maintain good working relationship with client through regular contacts. •Meet client's representatives during location visits to develop cordial working relations and understanding. •Handle every complaint/suggestion from clients with positive attitude, sincerity and promptness. •Inform and consult superiors for major issues before responding. Keep clients informed about actions through regular feedback. •Meet and greet each and every staff member on site during location visits. •Conduct regular meetings with staff to share mutual concerns, work practices, improvement plans and to communicate company's policies, standards, objectives and other helpful information. •Provide effective leadership through professional man-management and encouragement of subordinates. •Conduct monthly appraisal of staff using company's prescribed appraisal forms. •Ensure fairness in staff appraisal. Send copy of appraisal to HRD for records. QHSE: •Ensure all location activities are carried out in compliance with the Quality, Health, Safety and Environment management system. •Ensure that all accidents, fire, loss, theft and damages on locations are reported to superiors immediately and proper procedures are followed. •Adhere to the QHSE rules and regulations of client. •Arrange necessary QHSE training for staff in conjunction with the QHSE Manager on the hazards related to the job. Management: •Monitor food, non food and payroll costs to ensure they meet the target set by the General Manager/Regional Manager. •Inform the management about developments leading to new business opportunities. •Review and analyze operational results and figures on a daily basis for better control and forecast. •Monitor the operational costs to ensure they meet the budget set by the management.

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